Shipping Policy

Welcome to our Shipping Policy, where we provide essential information about the shipping and delivery of your orders. Please take the time to review this policy before placing your order.

Order Processing:

  • Upon placing an order, you will receive an order confirmation email.
  • Our dedicated team will process your order within 48 hours, excluding weekends and holidays.

Shipping and Tracking:

  • Orders shipped via courier partners will be assigned a unique tracking number once the package is picked up.
  • This tracking number will be active, allowing you to monitor your shipment's progress on our courier partner's website.

Order Cancellation and Adjustments:

  • Orders marked as "Left the Warehouse" cannot be cancelled.
  • Any changes or modifications to your order require placing a new order. Please review your order carefully before finalizing it.

Delivery Timeframe:

  • We strive to deliver your orders within the estimated timeframe, but please be aware that delivery times may vary due to factors beyond our control.
  • National holidays, adverse weather conditions, and natural hazards can affect delivery times. We cannot guarantee specific delivery dates.

Age Verification:

  • We take age verification seriously and comply with legal requirements for the sale and delivery of tobacco, nicotine, and related products.
  • Age verification is mandatory for all orders of such products. Our courier partners provide age verification services to ensure compliance with local laws.
  • If you are underage (less than 19 years old), please refrain from placing an order. We cannot provide a refund if the package is returned to us or if you fail to provide proof of age or collect the package within the specified time.

Package Receipt:

  • To receive your package, you must present a valid government-issued photo ID confirming that you are of the age of majority.
  • Age verification is essential for the delivery of tobacco, nicotine, and related products.
  • If your order is transferred to a post office or pickup location, you will need to claim it with a pickup notice and a valid photo ID.

Discrepancies and Damaged Packages:

  • If you observe any discrepancies with the product(s) you receive, please contact our customer service team within 5 business days of receiving the package.
  • In the event of a damaged package, please notify us within 5 days of delivery to initiate an investigation.

We greatly appreciate your understanding and cooperation with our Shipping Policy. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. Your satisfaction is our top priority.

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