At VapeZip, we want you to have a satisfying shopping experience. If you need to return a product, please read our refund policy carefully to understand the process.

30-Day Return Policy You have 30 days from the date of receiving your item to request a return. To be eligible for a return, please ensure that your item meets the following criteria:

1. Condition: The item must be in the same condition as when you received it, unworn or unused, with all tags, and in its original packaging.

2. Proof of Purchase: You must provide a receipt or proof of purchase along with your return request.

Initiating a Return To start a return, please contact us at info@vapezip.com. Our team will guide you through the process. Note that we do not accept returns without prior approval.

Non-Refundable Items Please be aware that certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants).
• Custom products (e.g., special orders or personalized items).
• Personal care goods (such as beauty products).
• Hazardous materials, flammable liquids, or gases.
• Sale items or gift cards.

Damaged or Incorrect Items If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will work to resolve the issue and make it right.

Exchanges For a prompt replacement, return the item you have following our return process. Once the return is accepted, you can make a separate purchase for the new item you desire.

European Union 14-Day Cooling Off Period If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without the need for justification. The same eligibility criteria apply: the item must be unworn or unused, with all tags, in its original packaging, and accompanied by a receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return. If the refund is approved, it will be processed within 10 business days to your original payment method. Please note that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@vapezip.com.

If you have any questions or concerns regarding your return, feel free to reach out to us at the same email address, and our dedicated team will be happy to assist you. Your satisfaction is our priority at VapeZip.